Cookie Policy

1. Scope

This Cookie Policy explains how Hero Group LLC, doing business as Repair Explainer (“Repair Explainer,” “we,” “us,” or “our”) uses cookies and similar technologies on repairexplainer.com, personalized Repair Explainer pages, secure links, and related online services.

This Policy should be read with the Repair Explainer Privacy Policy.

2. What Cookies and Similar Technologies Are

Cookies are small data files stored on a browser or device. Similar technologies include local storage, pixels, tags, scripts, software-development kits, and identifiers that support website operation, security, analytics, preferences, and communications.

3. Categories We May Use

Category	Purpose	Typical Status
Strictly Necessary	Operate the site and secure links, route traffic, maintain sessions, prevent fraud, balance load, record consent choices, and protect security.	Always active where required for operation.
Functional and Preference	Remember language, display, accessibility, consent, and other user choices.	May be optional depending on the function.
Analytics and Performance	Understand usage, page performance, errors, link engagement, and service reliability using aggregated or pseudonymous data where practicable.	Optional or consent-based where required by law.
Communications and Attribution	Measure whether an inquiry, email, or SMS link was opened or used and understand the source of a body shop inquiry.	Limited to service operation and measurement; consent used where required.
Advertising or Targeted Marketing	Measure campaigns, build audiences, retarget visitors, or personalize advertising.	Not activated unless disclosed and supported by legally required consent and opt-out controls.

4. Personalized Repair Explainer Links

A personalized link may use essential identifiers, local storage, logs, or similar technologies to locate and display the correct Repair Explainer, maintain security, record access, prevent misuse, and troubleshoot delivery or availability.

These technologies may record IP address, browser and device information, access time, referral information, link-open events, and interactions with the Repair Explainer.

5. Third-Party Technologies

We may permit service providers to place or read cookies and similar technologies when they provide hosting, security, analytics, customer support, communications, consent-management, or other services. Their processing is subject to contractual restrictions and their own privacy practices where applicable.

A current list of material service providers may be made available on request.

6. Your Choices

Where required by law, we will provide a cookie banner or preference center that allows you to accept, reject, or manage optional technologies. Strictly necessary technologies may remain active because the site or secure link cannot operate properly without them.

You may also use browser controls to delete or block cookies. Blocking essential technologies may prevent personalized links or other features from functioning correctly.

Where legally required and technically supported, we will honor recognized browser-based opt- out preference signals, including Global Privacy Control, for activities to which those signals apply.

7. Retention

Cookie and similar-technology retention varies by purpose. Session technologies may expire when the browser closes, while persistent technologies may remain for a defined period or until deleted. We retain associated records only as long as reasonably necessary for their stated purpose, security, compliance, or dispute resolution.

8. Updates

We may update this Cookie Policy when technologies, vendors, legal requirements, or our practices change. The Last Updated date identifies the current version.

9. Contact

Questions about cookies or privacy preferences may be sent to [email protected].