Contact Repair Explainer
Repair Explainer is the plain-language explanation of a collision repair estimate that arepair shop sends to its customer. Here is how to reach the right place for what youneed.
If your vehicle is being repaired
Your repair shop is the best contact for anything about your vehicle: repair status,charges, insurance decisions, parts, timing and pickup. Repair Explainer explains the estimate. Your shop is doing the work and holds the answers.
To open your explanation, use the secure link your shop sent you. If the link has expired,ask your shop to send it again.
If you own or manage a body shop
Tell us about your shop and we will set up a walkthrough for your team. Visit the Forshops page.
Text messages
Text messages about a repair are sent by the repair facility performing that repair,through Repair Explainer, and only to a number given to that facility.
- Reply STOP to any message to stop receiving them.
- Reply HELP for help.
- Message and data rates may apply.
- Full program details are in our SMS Terms.
Questions about a message you received: [email protected]
Company
Phone
(410) 459-7022
Monday to Friday,
9:00 a.m. to 5:00 p.m. Eastern
Office Address
Hero Group LLC, doing business as Repair Explainer
9424 Westminster Glen Avenue Austin, TX 78730 United States
- Certain Repair Explainer functions are provided through systems supplied by ReclaimrLLC, an affiliated company.